Tom Molloy, VetPort LLCTwo weeks ago, before we started using ScreenSteps and ScreenSteps Live, I was in a very despondent state over what we were going to do to get our support issues under control. I said we're pulling the plug on our whole process and we are moving everything to ScreenSteps and ScreenSteps Live. I'm really glad I made that call.
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Gary Faulkner, Chief Marketing Officer of Morphis, Inc.Morphis software products are delivered around the world to a very diverse group of customers – from central banks to armored logistics providers, and mom and pop retailers. ScreenSteps enabled us to translate nearly 400 pages of "geek speak" from our technical documentation into a simple, easy to use format. Both PowerUsers and the novice user signing in for the very first time can now work more efficiently and confidently. Net, net, net... Our customers love it, our trainers love it and our support team loves it.
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What Do I Need To Have To Use ScreenSteps Live?
The only things that ScreenSteps Live requires are:
- ScreenSteps Desktop software - If you haven't already tried ScreenSteps Desktop You can download a free trial here. It is available for both PC and Mac.
- A ScreenSteps Live account. You can sign up for a free trial account here.
That's it!
What is ScreenSteps Live?
ScreenSteps Live is a hosted service for software documentation created in ScreenSteps Desktop. ScreenSteps Live enables tech support and documentation teams who are stretched way too thin to provide exceptional customer support and documentation resources with minimal headache.
How is ScreenSteps Live Different From a File Hosting Service?
ScreenSteps Live is a documentation management service. Here are a couple of examples of how ScreenSteps does more than just let you upload files:
- Simultaneously upload HTML, PDF and Lesson Package Files*.
- Create online manuals by dragging and dropping lessons that you have uploaded. You can reorganize your manual in a matter of seconds. No HTML code required.
- Add to your manual at any time. You can literally respond to customer questions by updating your manual and sending them a link. It is that easy.
- Send users to your ScreenSteps Live site or use the ScreenSteps Live API to embed content from ScreenSteps Live in your own website or desktop application.
How Secure is My Content?
The security of your content is our prime concern. The short answer is that no one gets access to your content unless you give them permission. If you would like a more detailed explanation of the security behind ScreenSteps Live please read more here.
Do I Have to Install Anything on My Servers?
Only if you want to. If you want to send users right to your ScreenSteps Live account then you don't need to install anything. But, if you would like to integrate your content from ScreenSteps Live into your own website or application you can use the ScreenSteps Live API. This also means that you can use your existing systems to control access to your ScreenSteps Live content.
